Q: What if I cannot attend the incentive trip this year?

A: We hope you make every effort to join us this year, but if you are unable to attend, you will receive a financial payout. Payment will be issued via payroll deposit following the completion of the incentive trip dates.

Q: What if I can only attend part of the trip but not all of it due to a previous commitment?

A: If you need to depart early or arrive late to the trip, we are happy to accommodate your request. Every effort will be made to provide as many of the trip inclusions as possible. Regrettably, we cannot give any credits or offer variations to the daily trip itinerary. 

Q: How do I submit changes to a registration form already processed? 

A: Once your registration is complete, you can contact the Alcon Events Team via phone at +1 (972) 661-6429 or traveldesk@canadavisionaires.com to submit changes.

Q: What is the attire for the trip? 

A: Please refer to the Itinerary page for the appropriate attire for each group function. Attire descriptions can be found below in the attire glossary.

• Travel Attire: Comfort is key when traveling; casual, loose-fitting clothes that don’t wrinkle easily and comfortable shoes are best suited. Layered clothing will allow you to adjust to the difference in temperature between your home and Marrakech.
• Resort Casual: A cut above casual or "country club" attire. Resort Casual for men includes nice slacks or jeans, shorts, polo shirts, button-down shirts, and practical footwear. Resort Casual for women includes nice pants or shorts, skirts, nice tops, casual dresses, and practical footwear.

Q: What is included in this program? 

A: Your Alcon Visionaires trip includes: 

• Round-trip airfare and checked baggage fees for you and one (1) guest
• Resort accommodations (one sleeping room), all taxes, housekeeping gratuities, and porterage at the Four Seasons Resort Marrakech for the trip dates of Monday, April 27 – Saturday, May 2, 2026
• One (1) hosted group activity offered on Tuesday, April 28, 2026
• One (1) individual activity per person for you and one (1) guest offered on Wednesday, April 29, 2026
• All planned group functions as noted on the daily itinerary
• Daily breakfast at Quattro
• Lunch and dinner each day of the trip provided via either master bill, meal allowance, or group function
• All taxes and gratuities for hosted trip events
• Ground transportation for all arrival and departure dates, as long as you are staying at the Four Seasons Resort Marrakech
• Ground transportation to and from your home airport (Expensed on your Alcon T&E card)
• Parking costs for airport parking in your home city (Expensed on your Alcon T&E card)
• Airport meals on travel dates (Expensed on your Alcon T&E card)

Q: What is not included in this trip?

A: You will be responsible for the following items NOT included with the Alcon Visionaires trip:

• Upgraded airline ticket to business or first class
• Car rentals (Arranged at your own expense)
• Additional activities over and above the one (1) group activity and one (1) individual activity per person offered as part of the trip
• Incidentals and all personal expenditures, such as laundry service, telephone usage, minibar, hotel retail shop purchases, movie rentals, spa treatments, and beauty salon visits (A personal credit card will be required at the time of check-in for any incidental charges)
• Food and beverages not included in group activities/events
• Additional fees incurred for baggage, transportation, and/or parking for guests traveling on their own and/or from a separate airport (Alcon will NOT reimburse for these charges)
• Hotel extensions of the trip either before or after the incentive trip dates

Q: What financial or tax implications are there for winning this trip?

A: The value of the prize or award (for both the winner and their guest) is recorded and reported for payroll and income tax purposes.

Q: Who do I contact about travel-related questions?

A: All travel-related questions should be directed to the Alcon Events Team listed under Contact Us at the bottom of each page.

Q: When does the trip officially start?

A: Please find the trip dates below:

• Depart your home city - April 26
• Arrive in Marrakech - April 27
• Depart Marrakech - May 2
• Return to your home city - May 2

Q: When will I receive my travel documents?

A: The Alcon Events Team will mail the final travel documents to the address you list in your registration form about two weeks before the trip. If you change addresses after registration, please notify the Alcon Events Team immediately to ensure delivery.  

Q: Do I need a passport to get to Marrakech?

A: Yes, Canadian Citizens will be required to present a valid passport that must be valid six (6) months beyond the date you expect to depart Marrakech.  

Q: Are there any baggage limitations for the airlines?

A: There is no longer a standard set of rules that apply to all airlines' baggage limitations. The airlines are imposing a fee for luggage exceeding their weight limits. For most airlines, this is 50 pounds for checked luggage and 40 pounds for carry-on bags. Please check with your carrier for luggage allowance and restrictions before departing for the airport. Fees will apply to excess checked and/or carry-on bags.

The airlines have a per-person limit for carry-on bags of one personal item and one carry-on bag. Personal items are identified as one of the following: a purse, briefcase, small backpack, or laptop computer. Passengers exceeding the carry-on limit may not be allowed through the security checkpoint.

Q: Will Alcon reimburse me for baggage fees?

A: Expense reimbursement guidelines for travel to the incentive trip are the same as when traveling on regular company business. Use your Alcon T&E card for these expenses.

If your guest is traveling on their own/or from a separate airport, Alcon will NOT reimburse additional fees for baggage, transportation, and/or parking.

Q: What is an e-ticket?

A: It is a confirmation of your airline's travel; the airlines are no longer issuing paper tickets. You will still need a passport to check in and receive your boarding pass from your airline. The name on your ticket MUST be exactly the same as the name on your passport.

Q: Can I upgrade using Frequent Flyer miles or coupons?

A: Yes; however, any deviations or upgrade charges with your ticket will be at your own expense. All frequent flyer requests for upgrades need to be personally handled by the respective airlines.

Q: Who may I bring as my guest? 

A: You are allowed to bring one (1) guest to share in your celebration. This guest is defined as your spouse, domestic partner, family member, or friend who is at least 21 years of age. Please note that you are not allowed to invite another Alcon employee as your guest unless they are your spouse, domestic partner, or you are engaged to be married.

Q: May I bring additional guests or children under the age of 21? 

A: No. Additional guests or children under the age of 21 are not allowed to attend. 

Q: What if I need to change my guest? 

A: Please contact the Alcon Events Team as soon as possible at +1 (972) 661-6429 or traveldesk@canadavisionaires.com. If you change your guest after you have registered, any additional charges or airline change fees will be at your own expense. 

Q: Can I extend my stay at the resort before or after the trip?

A: Yes; however, any additional expenses incurred as a result of an extended stay will be at your own expense. For additional details, please contact the Alcon Events Team (see Contact Us at the bottom of the page). 

Q: What hotel accommodations will be provided?

A: Winners are entitled to one room, (1) King or Two Queens room at the Four Seasons Resort Marrakech (to be shared with a guest) for the official trip dates of Monday, April 27 – Saturday, May 2, 2026. Maximum occupancy per room is two (2) adults. Every effort will be made to accommodate any special hotel requests; however, actual room assignments are dependent upon availability and arrival/departure schedules.

Q: If I extend my stay, will airport transportation be provided?

A: Yes, transportation will be arranged for your arrival and departure based on your flight itinerary as long as you are staying at the Four Seasons Resort Marrakech. If you are pre- or post-extending locally at another property, please reach out to the Alcon Events Team to arrange your transportation. If previous arrangements are not made, you will be responsible for your own transportation to/from the Four Seasons Resort Marrakech and your extension property.

Q: How far is the Four Seasons Resort Marrakech from the Marrakech Menara Airport (RAK)?

A: Travel time is approximately fifteen (15) minutes.