All flights for you and your guest will be arranged by our third-party travel partner. Upon arrival in Marrakech, Morocco, pre-arranged ground transportation will take you to the Four Seasons Resort Marrakech.

When you register, you will have the opportunity to enter your preferred flight details. Please note, you will need to take an overnight flight from Canada to Europe. When submitting your flight details, please reference the day you would like to arrive in Marrakech. We will do everything possible to accommodate your requests. Once you have submitted your registration and any extensions or deviations have been confirmed, the air team will book flights for you and your guest. You will be contacted via email within three business days with a flight itinerary for your review and approval. Please double-check the spelling of your name and your guest's name on your air itineraries to ensure they match your passports.

An email response is required within 24 hours of receipt, acknowledging that you have received the airline schedule. Upon your approval, the airline ticket will be issued.

Alcon is pleased to provide you and your guest with economy round-trip airfare to Marrakech, Morocco. Upgrades are available at your expense and can be purchased via credit card or frequent flyer miles through your airline.

A valid passport is required to board your flight to Morocco. Please note that the name on your passport must match the name on your airline ticket. It is recommended that your passport be valid for six months beyond your return travel date. Please check your passport's expiration date. Depending on your country of origin, the required validity may differ.

For more information on passports (applications, renewals, or adding pages), Canadian citizens may contact their local post office, visit the Government of Canada website, or visit the following sites to learn more about applying for a new passport or renewing a passport. If you are not a Canadian citizen, please refer to your country's passport application and renewal requirements. 

The process may take up to twelve weeks, so please do this as soon as possible.

Nationals of the U.S. and Canada do not require an entry visa. Please visit the Government of Canada website to determine the requirements of your specific country. Even if Morocco does not require a visa for entry, please check to be sure you do not need a transit visa for any connecting flights through countries you might enter en route to Marrakech. You will need to visit the government websites of those specific countries for information on how to apply for a transit visa. We also recommend checking the sherpa° website. 

This process may take several weeks, so please check immediately upon registering. 

Upon arrival at Marrakech Menara Airport (RAK), you will proceed to immigration to present your passport and boarding pass for clearance. After clearing immigration, you will claim your luggage and proceed to customs. Please note, luggage carts will be available if you need assistance. You may be asked to stop for a routine random search of your luggage as you exit.

Note: If your luggage is lost, stay in the airport terminal near the baggage claim carousels. Do NOT pass through customs. Fill out a lost luggage report with your airline. You must receive a printout with a phone number and report/claim number. Once at the resort, the Alcon Events Team will assist you in calling to check the status of your luggage.

Alcon will provide transportation to the Four Seasons Resort Marrakech for you and your guest. Once you retrieve your luggage and make it through customs at the Marrakech Menara Airport (RAK), a representative wearing a black t-shirt and holding Alcon Visionaires-branded signage will meet you as you exit the sliding glass doors into the Arrivals Hall. The representative will escort you to your complimentary transportation to the Four Seasons Resort Marrakech. Travel time to the resort is approximately fifteen (15) minutes.

When returning home, your arranged transportation will depart from the resort lobby. More information regarding your pickup time will be included on your Departure Notice in your Welcome Packet.

If you are pre- or post-extending at another property, you will be responsible for your own ground transportation.

The currency in Marrakech is the Moroccan dirham (MAD). Canadian dollars will need to be exchanged for the Moroccan dirham before departure from Canada. Please note that the exchange rate fluctuates daily. For current exchange rates, please click here.

Most major credit cards are accepted in Marrakech. It is best practice to call your bank before leaving the country to advise of international travel dates on any card you plan to use while out of the country. Charging items to your credit card is always recommended when making major purchases.

The electricity standard in Marrakech is 220V/50Hz. Specifically, the power plugs and sockets in Marrakech are type C and type E (2 pin); this socket also works with type F plugs.

As the standard Canada voltage is 120V/60Hz, a converter is needed if you are traveling from Canada.